Shipping policy

We will ship your order free of charge for purchases over $150.00

Australian Orders are sent by Australia Post and all items will arrive in your regular mail. A signature is not required. Please email us for a quote if insurance is required.  Store pick-up (free shipping) is available.

It is always best to have your parcel delivered to an address where someone is available to receive it. A business address is good for this reason, but if you are having your parcel sent to work, remember to include your your company’s name. 

Orders are dispatched once funds and address details have been confirmed. Please note in some cases this process may take up to 24 hrs. Your order will be shipped within 2-4 working days.

Pre-order shipping dates are approximate. We are unable to guarantee delivery dates for pre-order items due to unforeseen production and delivery delays. If for any reason we cannot fill your order due to an inventory or manufacturing error then we will cancel your order and refund you.

Occasionally we may run low on supply of popular item and be required to wait on delivery from our supplier. We will contact you via email/telephone in this instance. If we can not supply in an agreeable time frame, we will refund your purchase.

We understand that delivering what you order, when you want it, is the most important thing we have to do. If something goes wrong – please email us at  santafeterrigal11@gmail.com and we will aim to fix the problem as soon as we can.